Product protection

Warranty Terms and Conditions

Understand product-specific warranty coverage, exclusions and the claim process.

1 YearPremium warranty from the date of delivery.

Eligible products include a 1-year premium warranty from the delivery date unless the individual product page clearly states otherwise. Coverage applies to the original purchaser only and is non-transferable.

What is covered

Display

Touch failure, dead pixels or no display caused by a manufacturing defect.

Internal electronics

Motherboard or chipset failure under normal use.

Connectivity

Wi-Fi or Bluetooth module failure.

Power

The device does not power on despite correct wiring and use of the supplied power system.

What is not covered

Physical damageCracks, dents, broken screens, drops or accidents.

Incorrect installationWrong wiring, short circuits, incompatible voltage, direct AC power or unsupported voltage.

High-pressure waterDirect pressure-washer jets or exposure beyond the product rating.

TamperingOpened seals, modification, self-repair or unauthorised repair.

External eventsFire, lightning, flooding, vehicle electrical faults, misuse or neglect.

How to make a claim

Contact support

Send your order ID and a clear video of the issue by email or WhatsApp.

Troubleshoot

Our technical team will guide you through basic checks.

Inspection

If needed, ship the unit to the service address provided by support. The customer bears one-way shipping.

Repair or replacement

We cover return shipping and repair or replacement when a valid manufacturing defect is confirmed.

Limitation of liability

Autopilot India is not responsible for damage to a customer vehicle or third-party accessory caused during installation. Maximum liability is limited to the purchase price of the product.