Shipping Policy
Processing times, delivery estimates, tracking and what to do when a parcel needs attention.
Order processing
Orders are normally processed within 1–2 business days. Orders are not usually dispatched on weekends or public holidays. During high-volume periods, processing or transit may take longer; we will contact you when a significant delay is known.
Delivery options and estimates
Delivery estimates are indicative and are not guaranteed.
Tracking
A shipment-confirmation message is sent after dispatch with the available tracking number. Tracking may take up to 24 hours to become active.
Customs, duties and taxes
For domestic Indian orders, applicable GST is generally reflected in the product price or invoice. For international orders, customs duties, import taxes and related charges are the customer’s responsibility unless expressly stated otherwise.
Damaged, missing or lost parcels
Damaged delivery
Keep all packaging, take clear photographs and an unboxing video where possible, and do not install or use a visibly damaged product before contacting support.
Marked delivered but missing
Check with neighbours, reception or building management. Contact us within 48 hours of the recorded delivery time if the parcel remains missing.