Simple, transparent support

Cancellation & Refund Policy

Know when you can cancel, return or request a refund—and how the process works.

Last updated · 27 Dec 2025A fair, transparent process for cancellations, returns and refunds.

Cancellation before dispatch

You may cancel an order before it has been dispatched without a cancellation penalty. Send the order number by email or through your account. We normally review requests within one business day. Same-day delivery, personalised orders and certain limited-time offers may not be cancellable once confirmed or processing has started.

When a refund or replacement may apply

Undelivered order

A confirmed lost or undelivered order.

Damaged or defective

Reported within 48 hours with clear photos or video.

Wrong product

The item received is different from the item ordered.

Standard return

Requested within seven days, unused, uninstalled and complete with original packaging, seals, accessories and documents.

Original shipping charges are generally non-refundable unless the return results from our error or a confirmed defective or incorrect item.

Items that are not eligible

Installed or used productsExcept where a verified manufacturing defect applies.

Opened accessoriesOpened packaging, removed seals, missing parts or damaged packaging.

Customer-caused damageMisuse, improper handling, incompatible wiring or incorrect installation.

Digital goodsSoftware downloads, digital products and gift cards.

Late buyer-remorse requestsRequests made after the eligible return window.

Refund process

Request

Contact support with the order details, reason and evidence.

Inspection

After an authorised return is received, we confirm approval or rejection.

Processing

Approved refunds are normally initiated within 5–10 business days.

Payment

Online payments return to the original method. COD refunds are sent by bank transfer after details are verified.