Privacy Policy
A clear explanation of what we collect, why we use it and the choices available to you.
Autopilot India respects your privacy and handles personal data in line with applicable Indian requirements, including the Digital Personal Data Protection Act, 2023. We collect only what is reasonably necessary to process orders, deliver products, provide support, protect the website and improve our services.
Information we collect
Personal details
Name, email, phone number, shipping and billing address, and payment-related information handled by our payment partners.
Order information
Products, quantities, transaction details, order status and timestamps.
Usage information
IP address, browser and device type, pages visited and cookie-related information.
How we use your data
We use information for order fulfilment, delivery tracking, payment and refund processing, fraud prevention, customer service, warranty support, website improvement and relevant recommendations. Marketing messages require permission where applicable, and you can unsubscribe at any time by contacting sales@autopilotindia.com.
Cookies and analytics
- Essential cookies for accounts, cart and checkout.
- Analytics cookies, including Google Analytics where enabled, to understand website performance.
- You can manage non-essential cookies through available consent controls or browser settings.
Security and sharing
We use SSL encryption, access controls and reputable service providers. We do not sell personal information. Data may be shared only where required with delivery partners such as Delhivery and Blue Dart, payment providers such as Razorpay and PayU, hosting or analytics providers, and authorities where legally required. Order and tax records may be kept for up to seven years or another legally required period.
Your rights
- Request access to or correction of your personal data.
- Request deletion where legal retention is not required.
- Withdraw marketing consent.
- Raise a privacy grievance or complaint.